To get the most out of your Volumental scanner and its usage, we always recommend keeping the scanner connected to internet at all times. As we know that internet can be unstable and not always available in a retail environment, the scanner will of course also work offline. However, keeping it online will increase the value for you and your store as it has 4 main benefits:
1. All scans will be uploaded to the Volumental cloud which you will have access to.
2. Your customers will receive their results over email.
3. Your scanner will always receive the latest software update automatically.
4. Our support team will have direct access to your scanner for remote support.
You can learn all about why you should keep it connected in this guide.
The Volumental scanner can get internet access through either an Ethernet (LAN) cable or a WiFi network. Even though your store's wifi network should be enough, we recommend using an Ethernet cable when possible, as this ensures a much more stable connection.
INTERNET ACCESS THROUGH AN ETHERNET (LAN) CABLE
1. Make sure your Ethernet cable has internet access running through it.
2. Plug in the cable in the back of the scanner, next to the power cord.
3. Done! The scanner is now connected to the internet.
Note: For advanced network setups, please connect the scanner to a WiFi network and contact email@example.com for guidance.
INTERNET ACCESS THROUGH A WI-FI NETWORK
1. Open the Volumental app and select "Skip this step" to open the app's main page.
2. Press the cogwheel icon located in the top right corner to open the app's settings.
3. Select the "Setup scanner Wi-Fi" button.
4. Select your network in the list, enter the password and press "Connect".
5. The scanner should now be connected to the internet!
HOW TO SEE IF THE SCANNER HAS INTERNET ACCESS
The scanner has a "health check" displayed in the app. To access this, click "Back" from the settings page and then press the checkmark icon (or exclamation mark if something is wrong) in the top right corner. If the Internet shows green and OK, the scanner is successfully connected and online.
You can learn more about the "health check" button in this article.