To get the most out of your Volumental scanner and its usage, we always recommend keeping the scanner connected to internet at all times. As we know that internet can be unstable and not always available in an retail environment, the scanner will of course also work offline. However, keeping it online will increase the value for you and your store as it has 4 main benefits.
1. All scans will be uploaded to the Volumental Cloud which you will have access to.
The 3D models, measurements, size recommendations and customer information will all be uploaded to the Volumental Cloud. You can leverage this data in your business decisions to better plan inventory or manufacturing, you can use the customer information for marketing purposes, and your R&D or factory can download all 3D measurements for making custom shoes.
2. Your customers will receive their results over email.
If the scanner is online, and as long as the customers enter their email addresses during the scan process, they will receive their results in an email. They will have access both to the 3D model and their measurements.
3. Your scanner will always be automatically be updated with the latest software version.
We are constantly working on improvements and new features for the Volumental system. These improvements and features are installed through the software version on the scanner. If the scanner is kept online, we will be able to push automatic updates to your scanner from the Volumental HQ without you having to do anything.
4. Our support team will have direct access to your scanner for remote support.
When the scanner is online, we at Volumental HQ are able to access the scanners' systems remotely to troubleshoot or investigate any potential issues.