We have built the Volumental Solution to be as intuative and self-explanatory as possible. We want you to be comfortable with the scanner and making clear error messages is important to us. However, sometimes it might be good with some more details on why something is happening or how to solve it. We have added a more in-depth description below.
"Please stand still while being scanned."
Just as the error message says, the customers must stand still during the 5 seconds of scanning. This will ensure an accurate result.
"Your pant legs are not rolled up high enough."
To complete a successful scan, the ankles needs to be visible on the photos taken by the scanner. This is why the customers are asked to roll up their pant legs. Should they forget to roll them up or if they are not rolled up enough, the scanner will give an error message. Simply ask your customer to roll the pants up a bit further and try again.
"Keep the scanner away from very strong light."
Very strong light, such as direct sunlight or intense spotlights, can disturb the scan and give an inaccurate result. Normal store lighting will work without a problem and if you get this error message, you might just need to move the scanner a bit - either away from a window with direct sunlight or the specific area where the spotlight is aimed at.
"You are covering one or several of the black markings."
The main purpose of the black markings, is to show the person being scanned where to stand. Moreover, the markings also help the scanner's cameras to determine their position relative to the top surface of the scanner. Meaning, the markings acts as navigational reference points, and with each scan made, the cameras auto-calibrate to ensure that the data they capture is accurate. When the black marking are being covered, the cameras cannot with certainty say where they are, and the scanner will therefore display this error message. Adjust how the person being scanned is standing and scan again.
If any of the problems above persists after the recommended troubleshooting steps, please don't hesitate to reach out to Volumental support here or via firstname.lastname@example.org. We would be happy to look into any issues from our side.