Please note that the lower black USB 2.0 port does not provide sufficient power for the cable. Instead, please use the included USB-C cable to connect one of the towers and use the blue USB 3.0 port.
When the new internal computer is plugged in:
- Make sure that the new computer works by plugging in the power cord to turn it on. The lights should turn on if the device is working as expected.
- Turn the scanner off again by unplugging the power cord. Make sure all cables are inside the scanner or in the canals leading to the towers. Close the scanner by reattaching the top plate. Reattach the camera towers.
- Turn on the scanner by plugging in the power cord again. If the scanner uses an ethernet connection, connect this to the scanner as well.
NOTE: Should you encounter any difficulties or require assistance with installation, please feel free to contact our dedicated support team. Our agents are available to provide guidance and answer any queries you may have. Below is a list of our support numbers:
- For English language support: +1 (888) 850-1019
- Pour l'assistance en français: +33 (0) 80 522 0684
- Für Deutschsprachige Unterstützung: +49 (0) 800 180 8165
- Für Unterstützung auf Österreichisch: +43 (0) 800 80 2549
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