Volumental Scanner

Introduction to the Volumental Scanner

• The Volumental Solution at a Glance
• Fit is More than a Size - It's a Feeling
• Documentation Hub
• Shipping FAQ

Getting Started

• How to Assemble the Scanner
• How to Connect the Scanner to the Internet and Display the UI
• Recommended devices to use with the Volumental scanner
• How to Connect Your Scanner to an Elo Screen
• Scanner Fixture Guide

Using the Scanner - The Scanning Process

• How to Scan Feet
• The Benefits of Collecting Emails
• Best Practices for Collecting Customer Emails
• Optimal In-store Experience: Shorter Version/Low Touch
• Optimal In-store Experience: Longer Version / High Touch
• Family Profile Feature

Using the Scanner - The Fitting Process

• Scan Results: Foot Size vs. Shoe Size
• Why Sizing Discrepancies Exist
• Why Foot Size Can Vary Between Scans
• Scan Results: How to Talk About the Main Foot Measurements
• How do Footwear Recommendations work
• Footwear Tab: Understanding the Different Components

Best Practices - How to Use the Scanner

• Why You Should Keep Your Scanner Online
• Best Practices for Successful Performance
• How to Maintain and Clean the Scanner

Troubleshooting

• How to Contact Volumental Support
• Monitoring Your Scanner Health - How the Health Check Works
• Common Error Messages and What They Mean
• 3 Types of LED Ring Light Display and What They Mean
• How to Troubleshoot the User Interface (UI)
• General Network Guidance

See all 8 articles

How To Perform Spare Part Replacements

• How To Replace the Internal Computer (NUC)
• How to Install a NUC12/NUC13 (Internal Computer)
• How to Install a NUC15 (Internal Computer)
• How to Replace the PCB Power and Ethernet Extender (Network and Power Port)
• How to Replace the LED Ring
• How to Replace a Camera Tower